Privacy Policy

1. Who We Are

This website is operated by Abuse Injury Experts, a company registered in England and Wales under company number 08599055, with its registered office at Abacus Court, Bull St, Harborne, Birmingham, B17 0HH.

For the purposes of UK GDPR and the Data Protection Act 2018, the data controller is Abuse Injury Experts.

Email: privacy@medicalexpertchambers.co.uk

Telephone: 0800 161 3395

2. What Data We Collect

We may collect and process the following categories of personal data:

Data you provide directly

Full name, professional title and firm name
Email address, telephone number and postal address
Case reference numbers and brief case summaries submitted via enquiry forms
Correspondence and communications with the chambers

Data collected automatically

IP address, browser type, operating system and device information
Pages visited, time spent on pages and referral source
Cookie identifiers and analytics data (see our Cookie Policy)

Sensitive personal data

Where case summaries submitted through enquiry forms contain special category data (including health data or data relating to criminal allegations), this is processed under Article 9(2)(f) UK GDPR — processing necessary for the establishment, exercise or defence of legal claims.

3. How We Collect Your Data

Enquiry forms — submitted through the website
Email and telephone — direct communications with the chambers
Cookies and analytics — automatically via your browser (see our Cookie Policy)
Third-party referrals — where an instructing solicitor or referral partner provides your contact details with your knowledge

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide fee quotations
To allocate an appropriate expert and manage instructions
To communicate with instructing solicitors regarding case progress
To comply with legal and regulatory obligations
To administer invoicing and fee recovery
To improve our website and services through anonymised analytics
To send service-related communications (we do not send marketing emails unless you have opted in)

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Purpose	Lawful basis
Responding to enquiries	Legitimate interest (Article 6(1)(f))
Managing instructions and expert allocation	Performance of a contract (Article 6(1)(b))
Processing sensitive case data	Legal claims (Article 9(2)(f))
Invoicing and payments	Performance of a contract (Article 6(1)(b))
Legal and regulatory compliance	Legal obligation (Article 6(1)(c))
Website analytics	Consent (Article 6(1)(a)) / Legitimate interest

6. Who We Share Your Data With

We may share your personal data with:

Panel experts — to the extent necessary for expert allocation and case management
Instructing solicitors — as part of the instruction and reporting process
IT and hosting providers — who process data on our behalf under written data processing agreements
Accountants and auditors — for invoicing and financial compliance
Regulatory bodies — where required by law (e.g. GMC, HCPC, ICO)

We do not sell, rent or trade personal data to third parties for marketing purposes.

7. International Transfers

Your personal data is stored and processed within the United Kingdom. Where any data processor is located outside the UK, we ensure appropriate safeguards are in place, including UK GDPR ADEQUACY DECISIONS / STANDARD CONTRACTUAL CLAUSES / OTHER SAFEGUARDING TERMS.

8. Your Rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate data
Erasure — request deletion of your data (subject to legal obligations)
Restriction — request restriction of processing in certain circumstances
Portability — request transfer of your data to another controller
Objection — object to processing based on legitimate interest
Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact privacy@medicalexpertchambers.co.uk. We will respond within one calendar month.

9. Children’s Privacy

This website is directed at legal professionals, not at children. We do not knowingly collect personal data from individuals under the age of 18 through this website. Where case-related data concerning minors is received through the instruction process, it is processed under Article 9(2)(f) UK GDPR and handled in accordance with the safeguarding protocols described in our FAQ.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include:

SSL/TLS encryption on all website communications
Encrypted document delivery for case-related correspondence
Access controls and restricted-access infrastructure for sensitive material
Regular security reviews and staff training

11. Cookies

This website uses cookies. For full details of the cookies we use, their purposes and how to manage them, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted by updating the “Last updated” date at the top of this page. Continued use of the website following changes constitutes acceptance of the revised policy.

13. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your data protection rights: